Patient announcement template

Below is a patient email template you can use to to notify patients about your new scheduler. We recommend replacing the screenshots with some from your own clinic, so they'll include your clinic's name and logo. 
Here's an example of a website blog post to announce the change.

Our online scheduler has a new look!

Dear ,

Greetings from your friends at ___! 

Our online scheduling system will look a little different the next time you log in—we’ve just completed a huge upgrade!

You’ll now need to login to schedule an appointment here: [patient portal URL]

Please update the website in your bookmarks! Your username and password will be the same.

Here’s a quick tour of our new system:

Schedule an appointment

When you log in, you’ll automatically see the current day’s schedule. To make an appointment, just click “Reserve” next to your preferred appointment time. If an appointment time appears gray, that means it’s not available.

patient portal.png

View future dates

To schedule an appointment on a future date, click on the calendar icon in the upper right corner, then click a date on the dropdown:

patient portal calendar.png

Change your location

To change your location, click on the location dropdown below the date on the left side of the page:

patient portal 3.png

View and edit your patient profile

To view your patient profile page, click your name in the upper right corner. On your patient profile page, you can edit your account details such as address and phone number, edit your emergency contact information, and change your password. 

On your patient profile page, you can also view your past and future appointments, and past transactions. 

patient profile.png

New Features!

Default Location

You can now set a default location, which will always show up first when you log in. To set your default location, click Edit Account Details and scroll down until you see the option for Default Location. Once you set a default location, you’ll still be able to see available appointments at all locations, but your default will show up first. Be sure to slick Save Details to save your default location!

patient portal 6.png

Photo Upload

We’d love for you to upload your photo on your patient profile page! To do so, just click on the photo avatar and upload an image.

We hope you love the upgraded scheduler as much as we do! Click here to schedule your next appointment!

patient pic.png

We hope you love the new scheduler as much as we do, and we hope to see you soon!


the staff of ____