# Reader Unreachable?

#### If your Stripe Reader fails to take a payment and gives you this error.

[![readererror.jpg](https://help.openacu.net/uploads/images/gallery/2023-03/scaled-1680-/6EclLoOvtKYNyTan-readererror.jpg)](https://help.openacu.net/uploads/images/gallery/2023-03/6EclLoOvtKYNyTan-readererror.jpg)

First check that the reader is on. Then open the settings by swiping right from the left corner of the screen. When asked the Admin PIN is `07139`. Go to Network to make sure it is connected to your Wifi.

<p class="callout info">If both are true it may be an issue with Stripe. This is a rare occurrence that their server connecting to terminals is down. Wait 10 minutes and try again. These issues are typically resolved quickly.</p>