Your Account

Creating an account with your clinic is an easy process.

Signing Up

Signing up for a patient account with your clinic is an easy process where you enter your email address and a secure password. Before you are able to start making appointments you will need to provide some contact information and fill out an intake questionnaire. 

You will see a screen much like this (click to enlarge) when you first visit your clinic's site. Just find the Create An Account button and click. 

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You will need to fill out the form, completing all the required fields. Click the image to enlarge.

Enter the following

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Edit Your Account

You can change your contact information, notification preferences and more for your Open ACU account on the Account page. There are 5 sections on your account page. Your photo, your basic details, your emergency contact information, changing your password and your appointments.

Change Your Account Photo.

  1. Click the photo or avatar icon at the top of your account page.
  2. Select a file from your computer or device.
  3. Click upload.
  4. The image must be less that 3000 and greater than 300 pixels.

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Edit Account Details

  1. Open the Edit Account Details Section (click the title to open the accordion section)
  2. Make the changes you need.
    1. Most of the information is required, including your birthday.
    2. You can opt out of reminder emails here.
  3. Make sure you click Save Details.

Edit Emergency Info & Insurance

  1. Click the section title to open the form.
  2. Make the changes necessary
  3. Click Save Emergency/Insurance

Change Your Password

  1. Click the section title to open the form.
  2. Enter your new password
  3. Confirm your new password
  4. Click Save Password

 

Printing Appointment Receipts

Once your appointments are completed and you've paid you can view your appointment history and print your receipts. 

  1. Go to your account page by clicking the user icon or your name on the top right.
    welcome_icons.png
  2. Under the Appointments Menu click "Load My Appointments"
  3. Find the appointment from which you want to print your receipt.
  4. If the icon is not available there is no payment associated with the appointment, or the appointment is in the future.

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Retrieving a Lost Password

With your clinic's Open ACU account you cannot retrieve a lost password because passwords are encrypted. You can request your password to be reset. If you request a password reset you will be sent an email with a link. That link will give you an opportunity to reset the password. Be advised that reset links expire after 4 hours.

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