Patient Portal Help
Open ACU clinics each have a website for patients to manage their appointments and patient profiles. The articles in this book offer help in using the patient portal.
Your Account
Creating an account with your clinic is an easy process.
Signing Up
Signing up for a patient account with your clinic is an easy process where you enter your email address and a secure password. Before you are able to start making appointments you will need to provide some contact information and fill out an intake questionnaire.
You will see a screen much like this (click to enlarge) when you first visit your clinic's site. Just find the Create An Account button and click.
You will need to fill out the form, completing all the required fields. Click the image to enlarge.
Enter the following
- Your first and last names
- Your email address, this will be your login userid.
- Your main phone number.
- Your full address including if you live in Canada or the United States
- Create a password, that must be at least 8 characters and no more than 30.
Edit Your Account
You can change your contact information, notification preferences and more for your Open ACU account on the Account page. There are 5 sections on your account page. Your photo, your basic details, your emergency contact information, changing your password and your appointments.
Change Your Account Photo.
- Click the photo or avatar icon at the top of your account page.
- Select a file from your computer or device.
- Click upload.
- The image must be less that 3000 and greater than 300 pixels.
Edit Account Details
- Open the Edit Account Details Section (click the title to open the accordion section)
- Make the changes you need.
- Most of the information is required, including your birthday.
- You can opt out of reminder emails here.
- Make sure you click Save Details.
Edit Emergency Info & Insurance
- Click the section title to open the form.
- Make the changes necessary
- Click Save Emergency/Insurance
Change Your Password
- Click the section title to open the form.
- Enter your new password
- Confirm your new password
- Click Save Password
Printing Appointment Receipts
Once your appointments are completed and you've paid you can view your appointment history and print your receipts.
- Go to your account page by clicking the user icon or your name on the top right.
- Under the Appointments Menu click "Load My Appointments"
- Find the appointment from which you want to print your receipt.
- If the icon is not available there is no payment associated with the appointment, or the appointment is in the future.
Retrieving a Lost Password
With your clinic's Open ACU account you cannot retrieve a lost password because passwords are encrypted. You can request your password to be reset. If you request a password reset you will be sent an email with a link. That link will give you an opportunity to reset the password. Be advised that reset links expire after 4 hours.
Appointments
Making and managing appointments for patients
Making an Appointment
First go to the date you want an appointment.
On the right top, under your login name there are three icons. Click the on on the left, the calendar icon.
This will open a calendar. The dates with available appointments will be highlighted. Use the left and right arrow at the top of the calendar to navigate between months.
Click the calendar icon or outside the calendar grid to close the calendar.
Red dates indicate no availability.
Location Selection
If there is more than one location you can navigate to the location you wish to use by selecting the location found on the left under the date.
Choosing From A Block (practitioner)
A block is a range of time for one practitioner. For example 10:00 AM to 4:00 PM with Joe.
Click the image to enlarge it. On a mobile device the blocks will not be side by side.
Choose Your Appointment
- Find the slot you'd like with a reserve button in it.
- Click "Reserve"
- Click "Yes" to confirm
- It is yours!
No schedule for that day
If there are no appointments available on the day you are on on the calendar you will see a calendar to choose a date.
Cancelling An Appointment
Find your appointments.
- Go to your account page from the user icon on the right at the top. You can also click your login name.
Under the appointments you may need to click "Load My Appointments" - Click the date on any appointment in the future (you cannot cancel appointments in the past).
- You will be taken to the date of your appointment.
- Find your appointment.
- Click Cancel.
- Confirm.
If You Cannot Cancel
Make sure you know your clinic's rules when in comes to cancelations. If there is no cancel button on your appointment you may be outside the cancellation period.
Open ACU clinics may choose to charge a no-show fee if you don't cancel within the cancellation window.
Small Calendar Dropdown No Appointments Indicator
There is subtle new feature on the patient portal that indicates days that have no available appointments.
When a you pull down the dropdown menu the days with available blocks are still links. Days whose blocks are all full, therefore no appointments available, are red.
Add a credit card payment method
You can add a securely store a credit card payment method on your patient account by logging into the patient portal. Click Your Account in the upper right hand corner to get to your Account page.
Below your name, you will see an Add Credit Card button:
Once you click Add Credit Card, you can enter your credit card information:
By clicking Add Card, you are agreeing to the clinic's Financial Policy. Click "our Online Financial Policy" to view the full policy.