The Appointment Log

Open ACU logs everything as it pertains to appointments.

• When the appointment was created and by whom.
• Appointment confirmation email activity (Mail timestamps are Pacific time because the server is in California)
  • Sent: meaning it got initiated from the email service.
  • Delivered: meaning it arrived at the patient's email server.
  • Bounced: means the message was sent to a mailbox that doesn't exist.
  • Opened: the message actually was opened by the patient.
  • Delayed: the patient's email account could not deliver the message and will try again.
    • This status can happen when the receiving server has a log jam of messages and can't process the request. Yahoo, Verizon and AOL servers had this problem in early June 2021.
• Checkin is logged
  • This will include the admin user who checked them in
  • It will also summarize the transaction.
• If an EHR record is duplicated and which appointment ID.
• EHR record created.
• EHR record locked.

Here is an example of a log with a Delay message.