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Conversion of POCA Point Data

Your Open ACU Account

Please do not add locations, users (including practitioners) or real patients before your convers...

Users Who Can Enter Records

EHR Help Electronic Health Records

In Open ACU only owners and practitioners can enter health records. To allow a practitioner or...

Reader Unreachable?

Admin Scheduler Help Taking Credit Cards

If your Stripe Reader fails to take a payment and gives you this error. First check that the r...

Adding Credit Card Payments

Your Open ACU Account

[added January 2, 2023]Open ACU allows you to take payments from patient credit and debit cards r...

Adding a Patient's Credit Card

Admin Scheduler Help Taking Credit Cards

You can save multiple credit card payment method for each patient for applying payments for appoi...

Start Taking Credit Cards

Admin Scheduler Help Taking Credit Cards

To take credit card payments within Open ACU you will need to add the feature to your account and...

Printable Transaction Statement for a Patient

Admin Scheduler Help Patients

From the patient's profile page you can print a styled and branded transaction statement for pati...

Add Practitioner Bios to Patient Portal

Admin Scheduler Help Getting Started

You can add your practitioners (and owners) biographies to your patient portal site.  To add Bio...

Text Reminders: Codes Key

Admin Scheduler Help Scheduling

If you have text reminders with your Open ACU account you can edit the verbiage in the messages s...

Downloading Health Records

EHR Help

Open ACU allows you to download a CSV file of all found records in blocks or searches.  Coming: ...

Reversing a Transaction

Admin Scheduler Help Transactions

Sometimes you create a transaction and there was an error or the credit card failed. In Open ACU ...

Importing Patients

Admin Scheduler Help Patients

You can import patients if you have a CSV file of the patients you wish to add. To Import Patien...

No Appointments Indicator

Patient Portal Help Appointments

When a you pull down the calendar dropdown menu, days with appointments available will be highlig...

Patient Portal: No Available Indicator

Admin Scheduler Help Scheduling

There is a feature on the patient portal that indicates days that have no available appointments....

The Appointment Log

Admin Scheduler Help Reports

Getting to the appointment log. The appointment log opens as a modal window from the context of ...

Include or Omit Insurance Fields on Patient Portal

Admin Scheduler Help Patients

When a patient logs into the patient portal they are given a profile to manage. This profile enab...

The Open ACU Patient Portal

Admin Scheduler Help Patients

Your patients can interact with their account and your clinic through the Open ACU Patient Portal...

Inactive Patients

Admin Scheduler Help Patients

Sometimes you need to prevent a patient from making appointments or for your receptionist from do...

Reverse A Checked-In & Paid-For Appointment

Admin Scheduler Help Scheduling

An Open ACU appointment is either checked-in or not checked-in. The payment for an appointment is...