Recently Updated Pages
Reverse A Checked-In & Paid-For Appointment
An Open ACU appointment is either checked-in or not checked-in. The payment for an appointment is...
Move an appointment with drag and drop
If you want to move an appointment to a different time within the same Block, you can do so throu...
Telehealth
To create a Telehealth Service, you’ll add it on your Services page. Check the “Telehealth” check...
Canceling Appointments
Appointments can be cancelled by an admin under the following rules: If the appointment has no...
The Checkin Transaction
In Open ACU you cannot edit transactions, checkins or otherwise. When you checkin a patient into...
Services
Every schedule block is required to be assigned one or more Service choices; therefore you will n...
Waiting Lists
Each day / location combination can have a waiting list. Adding a patient to the waiting list F...
Squeeze Appointments
Sometimes you have your schedule set, full of appointments and someone calls. What do you do? Squ...
Day Notification
You can use the Day Notification to alert your patients and staff to any pertinent information th...
Duplicate Patients
The Duplicate Patients page shows a list of patients with duplicate names. You can get to this pa...
Inactive Patients
Sometimes you need to prevent a patient from making appointments or for your receptionist from do...
Include or Omit Insurance Fields on Patient Portal
When a patient logs into the patient portal they are given a profile to manage. This profile enab...
Patient activity logs
All patient activity is logged on the Patient Profile page. Patient Log The Patient Log shows ...
Printable Transaction Statement for a Patient
From the patient's profile page you can print a styled and branded transaction statement for pati...
Appointment Notes on Invoices
When you check in a patient and record their transaction, any notes you record in the Add a Note ...
Charging Late Cancellation Fees with Stripe
If a patient has a stored card, you’ll see the option to charge a cancellation fee their stored...
Adding a Patient's Credit Card
You can save multiple credit card payment method for each patient for applying payments for appoi...
Taking Payments with Stripe
Using a stored card A patient with a stored credit card will have a credit card icon next to t...
Issuing Refunds with Stripe
Any refunds and checkin reversals are recorded as a new transaction that has a negative value. ...
Receipts
Send a receipt via email You can send a credit card receipt via email directly from the schedule...