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Reverse A Checked-In & Paid-For Appointment
An Open ACU appointment is either checked-in or not checked-in. The payment for an appointment is...
Text Reminders: Codes Key
If you have text reminders with your Open ACU account you can edit the verbiage in the messages s...
Patient Portal: No Available Indicator
There is a feature on the patient portal that indicates days that have no available appointments....
Scheduling an appointment
If you have not created any blocks, please do so prior to scheduling any appointments. Open ACU l...
Saving Block Styles and Using Them
Any block can be used as a template of sorts, saving that block as a block style. Block styles in...
Services
Every schedule block is required to be assigned one or more Service choices; therefore you will n...
Reader Unreachable?
If your Stripe Reader fails to take a payment and gives you this error. First check that the r...
Receipts
Send a receipt via email You can send a credit card receipt via email directly from the schedule...
Issuing Refunds with Stripe
Any refunds and checkin reversals are recorded as a new transaction that has a negative value. ...
Charging Late Cancellation Fees with Stripe
If a patient has a stored card, you’ll see the option to charge a cancellation fee their stored...
Taking Payments with Stripe
Using a stored card A patient with a stored credit card will have a credit card icon next to t...
Adding a Patient's Credit Card
You can save multiple credit card payment method for each patient for applying payments for appoi...
Appointment Notes on Invoices
When you check in a patient and record their transaction, any notes you record in the Add a Note ...
Printable Transaction Statement for a Patient
From the patient's profile page you can print a styled and branded transaction statement for pati...
Patient activity logs
All patient activity is logged on the Patient Profile page. Patient Log The Patient Log shows ...
Include or Omit Insurance Fields on Patient Portal
When a patient logs into the patient portal they are given a profile to manage. This profile enab...
Inactive Patients
Sometimes you need to prevent a patient from making appointments or for your receptionist from do...
Duplicate Patients
The Duplicate Patients page shows a list of patients with duplicate names. You can get to this pa...
Day Notification
You can use the Day Notification to alert your patients and staff to any pertinent information th...
The Checkin Transaction
In Open ACU you cannot edit transactions, checkins or otherwise. When you checkin a patient into...