Scheduling
Creating blocks and appointments on your schedule.
Blocks
Blocks are the shifts within your schedule. When you create Blocks, you'll assign a practitioner,...
Saving Block Styles and Using Them
Any block can be used as a template of sorts, saving that block as a block style. Block styles in...
Scheduling an appointment
If you have not created any blocks, please do so prior to scheduling any appointments. Open ACU l...
Checking In
Once an appointment is set by placing it on a block you are ready for patients to arrive. Upon ar...
The Checkin Transaction
In Open ACU you cannot edit transactions, checkins or otherwise. When you checkin a patient into...
Check in without recording a transaction
You can check in a patient without recording a transaction by enabling the checkin without transa...
Canceling Appointments
Appointments can be cancelled by an admin under the following rules: If the appointment has no...
Waiting Lists
Each day / location combination can have a waiting list. Adding a patient to the waiting list F...
Squeeze Appointments
Sometimes you have your schedule set, full of appointments and someone calls. What do you do? Squ...
Day Notification
You can use the Day Notification to alert your patients and staff to any pertinent information th...
Recording a note prior to checkin
If you want to record a note on an appointment prior to the check-in, you'll click on the check-i...
Text message appointment reminders
Your clinic has the option to send SMS/text message appointment reminders in addition to email re...
Text Reminders: Codes Key
If you have text reminders with your Open ACU account you can edit the verbiage in the messages s...
Reverse A Checked-In & Paid-For Appointment
An Open ACU appointment is either checked-in or not checked-in. The payment for an appointment is...
Move an appointment with drag and drop
If you want to move an appointment to a different time within the same Block, you can do so throu...
Telehealth
To create a Telehealth Service, you’ll add it on your Services page. Check the “Telehealth” check...
Patient Portal: No Available Indicator
There is a feature on the patient portal that indicates days that have no available appointments....